Here you will find common questions and answers related to the following:

Product Durability
Stage Lighting Compatibility
Fire Code
Image Quality and Files
Price Structure and Quotes
Payment Process
US Deliveries
International Deliveries
Available Sizing
Turn Around Times

●  Will the paints crack or fade over time?
 ● Absolutely not. If my paint ever cracks or fades, contact me and we'll discuss replacement.

● Will the grommets and tie-lines withstand the many uses during our tour?
 ● Yes. All backdrops come with reinforced webbing along the top. The grommets are inserted through the webbing and high strength stage tie-line is included through each grommet.  
 ● Each grommet and tie-line holds over 140 lbs when tested with webbing and are evenly spaced  14"-16" apart, depending on the overall size of the backdrop.

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● Can spots and floods be used on the products without producing a glare or shine?
 ● Yes. Unlike vinyl banners and a lot of printed material, these products are specifically painted to be used under lights.

● The band has a video shoot coming up. Will the cameras pick up the light waves from the painted graphic?
 ● With proper lighting and set-up, your graphics will appear clear and vibrant.

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●  Are the fabric materials fire retardant?
 ● Yes. All logos/images are painted on fire retardant black muslin and 99% of the paints used are water based. A California and New York issued Certificate Of Flame Resistance copy is available and supplied with every order. It pertains to the roll of material your product(s) came off of.
● The most widely followed standard to determine fire resistance in most vertical hanging fabrics is the National Fire Protection Association’s (NFPA) 701 standard. Since the lab test is impractical for spot checking fabrics outside of a formal lab, the NFPA has also established a field (match) test, NFPA 705.

● We have artwork, but is it the right format and resolution you require?
 ● Vector formats work best in most situations, but any format will work with a little extra work. Since everything is painted and properly enlarged, you don't need to worry too much about a high resolution bitmap images. I guarantee clean reproductions every time. If you were too have it printed, your artwork would need to be very high quality to have a clean outcome at a much larger scale. Click here to visit a website that explains vector formats.

● How are prices determined?
 ● Everything is custom painted to match your logo or image, therefore prices are based on the complexity of the logo/image and the overall size. I monitor my competition's pricing to insure I give you comparable and fair rates. For a free quote e-mail me your logo/image, product size and shipping address. All quotes will also include shipping costs.

● What is the payment process?
 ● A 100% deposit is required prior to painting. The deposit secures the project in line.

● How can the payments be made?
● I accept   as well as checks, money orders and cashiers checks. For specific instructions regarding the transaction of funds, please contact me.

● Does Rock City ship coast-to-coast?
 ● Yes. Most shipping within the U.S. is handled by the U.S. Postal Service. I have found them to be very reliable and careful with the packages.

● We have a shipping account with a specific shipper. Can we use that?
 ● You bet. Just let me know the account's information well before shipping.

● Our band is not in the United States. Will you ship internationally?
 ● Absolutely.  Most outbound international packages are handled by DHL.

● What size options do you have? Can you produce custom sizes?
 ● I can provide sizes ranging from club venues on up to arena venues. Common club size backdrops are 6' tall x 10' wide. Common club size amp masks are 6' tall x 6' wide. Minimum order 60 sq. ft. in combined products.

● We already have a size in mind, but are there common sizes?
 ● There are some common sizes I recommend.
       ● Club size backdrops are 6' tall x 10' wide.
       ● Theatre and mid size venues can fly 9'x20' backdrops well.
       ● Arena size venues can fly 20'x30' and larger backdrops without any problems.
       ● Masks need to be whatever size it takes to achieve the cover you are looking for. I recommend at least 6'x6'.

● Do you have a minimum size per order?
 ● Yes. I require the order to be at least 60 sq. ft.

● How long would it take for us to receive a product once we ordered.
 ● The completion time varies because there are busy and slower times of the year. Please check with me when you inquire about a product. I can provide you with a time frame based on the current workload.

● We have a deadline that is fast approaching. Are you able to rush jobs through to get it to us quickly?
 ● Maybe. You'll have to check with me and I'll see what I can do.
 ● I will never put another band's deadline at risk for another band. From the perspective of Rock City Backdrops, no band's drop is more important than the other's when time is sensitive.

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